All categories › Customer Feedback

Indie Customer Feedback tools

39 customer feedback products built by independent developers and small teams.

Looking to replace something? UserVoice · Canny · Beamer · Headway · AnnounceKit · Yotpo · BugHerd · Judge.me · Loox · Productboard · Qualaroo · Senja

AnnounceKit

Product announcements, changelogs and feedback

A product update tool with changelog widgets, in-app announcements, roadmaps and feedback collection.

Paid · Web · Website ↗

Beamer

In-app changelog and product announcements

A tool for announcing product updates with an in-app changelog widget, push notifications, NPS surveys and feature request boards.

Free plan · Web · Website ↗

Canny

Collect and prioritize product feedback and feature requests

A product feedback tool with feedback boards, voting, roadmaps and changelogs to help teams decide what to build.

Free plan · Web · Website ↗

Chaport

Live chat and chatbots for websites

A live chat app with chatbots, auto-invitations and multichannel messaging for small businesses.

Free plan · Web, iOS, Android, Mac, Windows · Website ↗

Chatwoot

Open-source customer engagement and live chat

An open-source omnichannel support platform with website live chat, email, social and messaging channels, cloud-hosted or self-hosted.

Free plan · Web, Self-hosted, iOS, Android · Website ↗

EmbedSocial

Embed social feeds and reviews on websites

A platform for embedding social media feeds, Google reviews and user-generated content widgets on websites.

Paid · Web · Website ↗

Famewall

Collect and showcase testimonials

A tool to gather customer testimonials and display them as embeddable walls and widgets on your website.

Free plan · Web · Website ↗

Featurebase

Feedback boards, roadmaps, changelogs and support

A customer feedback and support tool with feature request boards, public roadmaps, changelogs and surveys. Built for SaaS product teams.

Free plan · Web, API · Website ↗

FeedBear

Feedback boards and roadmaps for SaaS

Idea boards, roadmaps and changelogs that help SaaS teams collect and prioritize customer feedback.

Paid · Web · Website ↗

Fider

Open-source feedback and feature voting

An open-source platform for collecting and prioritizing customer feedback and feature requests. Hosted or self-hosted.

Free plan · Web, Self-hosted · Website ↗

Formbricks

Open-source survey platform for websites and apps

An open-source experience management platform for in-app, website and link surveys, available as cloud or self-hosted.

Free plan · Web, Self-hosted · Website ↗

Frill

Feedback, roadmap and announcements in one

A tool to capture feature ideas, share a roadmap and announce product updates. Aimed at SaaS teams.

Paid · Web · Website ↗

Headway

Simple changelog widget for product updates

A changelog tool that adds a widget and public page showing your latest product updates and release notes.

Free plan · Web · Website ↗

HelpCrunch

Live chat, help desk and email marketing in one

A customer communication platform with live chat, chatbots, knowledge base, shared inbox and email campaigns.

Paid · Web, iOS, Android · Website ↗

Hotjar

Heatmaps, session recordings and on-site surveys

A website behavior analytics tool showing heatmaps and session recordings, plus on-site surveys and feedback widgets to learn why visitors act as they do.

Free plan · Web · Website ↗

JivoChat

Omnichannel business messenger and live chat

A business messenger that combines website live chat with messages from social media, messaging apps, email and calls.

Free plan · Web, iOS, Android, Mac, Windows · Website ↗

Judge.me

Product reviews app for online stores

A product review app for Shopify and other stores that collects photo and video reviews and displays them with widgets.

Free plan · Web · Website ↗

LiveChat

Live chat software for websites

A live chat tool for customer service and sales teams to chat with website visitors, with ticketing and integrations.

Paid · Web, iOS, Android, Mac, Windows · Website ↗

Loox

Photo and video reviews for Shopify stores

A Shopify app for collecting photo and video product reviews and running referral and upsell campaigns.

Paid · Web · Website ↗

Marker.io

Website feedback and bug reporting into your issue tracker

A visual feedback tool for websites that captures annotated screenshots and technical data and sends them to tools like Jira, Trello and GitHub.

Paid · Web, Browser extension · Website ↗

Nolt

Simple feedback boards for products

Feedback boards where users submit and vote on ideas, plus a roadmap view. For software teams that want a clean feedback tool.

Paid · Web · Website ↗

Okendo

Reviews, loyalty, referrals and quizzes for Shopify brands

A customer marketing platform for Shopify brands covering product reviews, loyalty programs, referrals, surveys and quizzes.

Paid · Web · Website ↗

Productboard

Product management platform for feedback and roadmaps

A product management platform that centralizes customer feedback, prioritizes features and shares roadmaps.

Free plan · Web · Website ↗

Rapidr

Customer feedback, roadmap and changelog

A product feedback tool for collecting and prioritizing feature requests and sharing roadmaps and product updates.

Paid · Web · Website ↗

REVIEWS.io

Collect and display company and product reviews

A review platform for collecting company and product reviews, user-generated content and syndicating reviews to Google.

Paid · Web · Website ↗

Shapo

Testimonial collection and display widgets

A tool for collecting text and video testimonials and importing reviews, then embedding them on websites as walls and widgets.

Free plan · Web · Website ↗

Sleekplan

Feedback, roadmap and changelog widget for SaaS

An all-in-one product feedback tool with an embeddable widget for feature requests, roadmaps, changelogs and satisfaction surveys.

Free plan · Web · Website ↗

Smartsupp

Live chat, chatbots and shopping assistant for online stores

A live chat and chatbot tool for e-commerce websites, with AI assistance and conversation analytics.

Free plan · Web, iOS, Android · Website ↗

SurveySparrow

Conversational surveys and experience management

A survey platform for conversational surveys, NPS, customer and employee experience feedback with multichannel distribution.

Free plan · Web · Website ↗

Survicate

Customer feedback surveys for web, in-app, email and mobile

A survey tool for collecting customer feedback via website, in-product, email and mobile surveys, with AI analysis.

Free plan · Web · Website ↗

tawk.to

Free live chat for websites

A free live chat app for monitoring and chatting with website visitors, with ticketing and a knowledge base; paid add-ons are optional.

Free plan · Web, iOS, Android, Mac, Windows · Website ↗

Testimonial

Collect and embed video and text testimonials

Collect video and text testimonials from customers and embed them on your website with a "wall of love".

Free plan · Web · Website ↗

Tidio

Live chat and AI chatbot for websites

A customer service tool combining live chat, AI chatbots and help desk features for small and mid-size online businesses.

Free plan · Web, iOS, Android, Mac, Windows · Website ↗

Trustmary

Collect reviews, testimonials and surveys and show them on your site

A tool for collecting reviews, video testimonials and survey feedback and displaying them with website widgets.

Free plan · Web · Website ↗

Upvoty

Feature voting and roadmap boards

Collect user feedback on voting boards, share a roadmap and publish a changelog.

Paid · Web · Website ↗

Userback

Visual user feedback and bug reporting

A feedback tool that lets users annotate screenshots and record sessions to report bugs and share ideas on websites and apps.

Paid · Web, Browser extension · Website ↗

UserJot

Feedback boards, roadmaps and changelogs

Collect user feedback, share roadmaps and publish changelogs from one place. Built for SaaS founders.

Free plan · Web · Website ↗

Usersnap

Visual feedback and bug reporting for websites and apps

A customer feedback platform for collecting screenshots, bug reports, surveys and feature requests from websites and apps.

Paid · Web · Website ↗

Vocal Video

Collect and edit video testimonials remotely

A video platform that collects video testimonials from customers via guided prompts and edits them automatically.

Free plan · Web · Website ↗

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