Indie Alternatives

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Indie alternatives to Freshdesk

4 products made by independent developers and small teams that do what Freshdesk does, 4 of them with a free plan. Free and open-source options come first.

At a glance

ProductPriceOpen sourceSelf-hostPlatforms
FreeScoutFree planYesYesWeb, Self-hosted
osTicketFree planYesYesWeb, Self-hosted
UVdeskFree planYesYesWeb, Self-hosted
ZammadFree planYesYesWeb, Self-hosted

The alternatives

1. FreeScout

Free open-source, self-hosted help desk and shared mailbox

FreeScout is an open-source help desk and shared inbox that you host yourself, with optional paid modules for extra features.

Free plan · Web, Self-hosted · Website ↗

2. osTicket

Open-source support ticket system

osTicket is a widely used open-source ticketing system that turns emails and web forms into support tickets.

Free plan · Web, Self-hosted · Website ↗

3. UVdesk

Open-source help desk for e-commerce and SaaS support

UVdesk is a help desk system with ticketing, a knowledge base and e-commerce integrations, offered open source and as SaaS.

Free plan · Web, Self-hosted · Website ↗

4. Zammad

Open-source help desk and ticketing system

Zammad is a web-based help desk that handles tickets from email, chat, phone and social channels, available hosted or self-hosted.

Free plan · Web, Self-hosted · Website ↗

Questions

Is there a free alternative to Freshdesk?

Yes. 4 of the 4 indie alternatives listed here have a free plan or are free: FreeScout, osTicket, UVdesk and Zammad.

Is there an open-source alternative to Freshdesk?

FreeScout, osTicket, UVdesk and Zammad are open source.

Can I self-host an alternative to Freshdesk?

Yes: FreeScout, osTicket, UVdesk and Zammad can run on your own server.

What makes these alternatives to Freshdesk “indie”?

They are built by independent developers or small teams rather than large companies. Each one is listed because it does the same core job as Freshdesk.

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