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Indie Customer Support tools

14 customer support products built by independent developers and small teams.

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Chatra

Live chat and messaging for small online businesses

Chatra is a live chat app for websites and online stores, with chatbots, saved replies and a shared inbox for messages from multiple channels.

Free plan · Web, Mac, Windows, iOS, Android · Website ↗

Crisp

Live chat, shared inbox and help center for small businesses

Crisp is a customer messaging platform with website live chat, a shared team inbox, chatbots and a knowledge base for small and medium businesses.

Free plan · Web, Mac, Windows, iOS, Android · Website ↗

Document360

Knowledge base software for help docs and manuals

Document360 is a platform for building public help centers and internal knowledge bases.

Paid · Web · Website ↗

Enchant

Help desk with shared inbox, knowledge base and messenger

Enchant is customer service software that combines a shared inbox for email, social and chat with a knowledge base, aimed at growing support teams.

Paid · Web · Website ↗

FreeScout

Free open-source, self-hosted help desk and shared mailbox

FreeScout is an open-source help desk and shared inbox that you host yourself, with optional paid modules for extra features.

Free plan · Web, Self-hosted · Website ↗

Help Scout

Shared inbox, help center and live chat for support teams

Help Scout offers a shared email inbox, knowledge base and chat widget for customer support teams.

Paid · Web, iOS, Android, API · Website ↗

HelpDocs

Hosted knowledge base and help center software

HelpDocs lets teams build and host a searchable knowledge base or help center for customers or internal documentation.

Paid · Web · Website ↗

Helpjuice

Knowledge base software for customer self-service

Helpjuice provides knowledge base software for customer-facing help centers and internal documentation.

Paid · Web · Website ↗

HelpKit

Turn Notion pages into a help center or knowledge base

HelpKit turns your Notion pages into a hosted, searchable help center and documentation site with a support widget.

Paid · Web · Website ↗

Olark

Live chat software for sales and support teams

Olark provides a website live chat widget with chat transcripts, CRM integrations and reporting for small sales and support teams.

Paid · Web · Website ↗

osTicket

Open-source support ticket system

osTicket is a widely used open-source ticketing system that turns emails and web forms into support tickets.

Free plan · Web, Self-hosted · Website ↗

Plain

API-first customer support platform for B2B teams

Plain is a support platform for B2B companies that unifies Slack, email and chat support with an API-first design.

Paid · Web, API · Website ↗

UVdesk

Open-source help desk for e-commerce and SaaS support

UVdesk is a help desk system with ticketing, a knowledge base and e-commerce integrations, offered open source and as SaaS.

Free plan · Web, Self-hosted · Website ↗

Zammad

Open-source help desk and ticketing system

Zammad is a web-based help desk that handles tickets from email, chat, phone and social channels, available hosted or self-hosted.

Free plan · Web, Self-hosted · Website ↗

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