Zammad

Open-source help desk and ticketing system

Zammad is a web-based help desk that handles tickets from email, chat, phone and social channels, available hosted or self-hosted.

Visit Zammad ↗

Pricing: Free plan

Platforms: Web, Self-hosted

Categories: Customer Support

Zammad is an alternative to

Zendesk · Freshdesk · Help Scout

Zammad compared with similar tools

Product	Price	Open source	Self-host	Platforms
Zammad	Free plan	Yes	Yes	Web, Self-hosted
UVdesk	Free plan	Yes	Yes	Web, Self-hosted
osTicket	Free plan	Yes	Yes	Web, Self-hosted
FreeScout	Free plan	Yes	Yes	Web, Self-hosted
Enchant	Paid	–	–	Web
Help Scout	Paid	–	–	Web, iOS, Android, API
Chatwoot	Free plan	Yes	Yes	Web, Self-hosted, iOS, Android

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Questions

Is Zammad free?

Zammad is free to start, with paid plans.

Is Zammad open source?

Yes, Zammad is open source.

Can Zammad be self-hosted?

Yes, you can run Zammad on your own server.

What platforms does Zammad run on?

Zammad is available for Web, Self-hosted.

What are some alternatives to Zammad?

Similar indie products include UVdesk, osTicket, FreeScout, Enchant and 4 more.

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