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Help Scout

Shared inbox, help center and live chat for support teams

Help Scout offers a shared email inbox, knowledge base and chat widget for customer support teams.

Visit Help Scout ↗

Pricing: Paid

Platforms: Web, iOS, Android, API

Categories: Customer Support

Help Scout is an alternative to

Intercom · Zendesk

Looking for something else? See 4 alternatives to Help Scout.

Help Scout compared with similar tools

ProductPriceOpen sourceSelf-hostPlatforms
Help ScoutPaid––Web, iOS, Android, API
EnchantPaid––Web
CrispFree plan––Web, Mac, Windows, iOS, Android
PlainPaid––Web, API
ZammadFree planYesYesWeb, Self-hosted
HelpCrunchPaid––Web, iOS, Android
UVdeskFree planYesYesWeb, Self-hosted

Similar to Help Scout

Enchant

Help desk with shared inbox, knowledge base and messenger

Enchant is customer service software that combines a shared inbox for email, social and chat with a knowledge base, aimed at growing support teams.

Paid · Web · Website ↗

Crisp

Live chat, shared inbox and help center for small businesses

Crisp is a customer messaging platform with website live chat, a shared team inbox, chatbots and a knowledge base for small and medium businesses.

Free plan · Web, Mac, Windows, iOS, Android · Website ↗

Plain

API-first customer support platform for B2B teams

Plain is a support platform for B2B companies that unifies Slack, email and chat support with an API-first design.

Paid · Web, API · Website ↗

Zammad

Open-source help desk and ticketing system

Zammad is a web-based help desk that handles tickets from email, chat, phone and social channels, available hosted or self-hosted.

Free plan · Web, Self-hosted · Website ↗

HelpCrunch

Live chat, help desk and email marketing in one

A customer communication platform with live chat, chatbots, knowledge base, shared inbox and email campaigns.

Paid · Web, iOS, Android · Website ↗

UVdesk

Open-source help desk for e-commerce and SaaS support

UVdesk is a help desk system with ticketing, a knowledge base and e-commerce integrations, offered open source and as SaaS.

Free plan · Web, Self-hosted · Website ↗

FreeScout

Free open-source, self-hosted help desk and shared mailbox

FreeScout is an open-source help desk and shared inbox that you host yourself, with optional paid modules for extra features.

Free plan · Web, Self-hosted · Website ↗

Chatra

Live chat and messaging for small online businesses

Chatra is a live chat app for websites and online stores, with chatbots, saved replies and a shared inbox for messages from multiple channels.

Free plan · Web, Mac, Windows, iOS, Android · Website ↗

Questions

Is Help Scout free?

Help Scout is a paid product.

What platforms does Help Scout run on?

Help Scout is available for Web, iOS, Android, API.

What are some alternatives to Help Scout?

Similar indie products include Enchant, Crisp, Plain, Zammad and 4 more.

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